Your Privacy, Our Priority

PRIVACY POLICY

Last updated: 9 October 2026

1. Introduction

Welcome to TapAndBuy.

TapAndBuy is an online retail store operated by IT HARDWARE EXPERTS LTD, a company registered in England and Wales.

We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase products or contact us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Legal business name: IT HARDWARE EXPERTS LTD

Trading name: TapAndBuy

Website: tapandbuy.co.uk

Email: info@tapandbuy.co.uk

Registered office: [Insert registered company address]

IT HARDWARE EXPERTS LTD is the data controller responsible for personal information collected through TapAndBuy, except where another organisation acts as an independent controller.

For privacy-related enquiries, please contact us using the email address above.

3. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Delivery address

Order Information

• Products purchased

• Order numbers and transaction details

• Purchase history

• Delivery and tracking information

• Returns, refunds and customer service enquiries

Payment Information

Payments are processed through third-party payment service providers, including Stripe.

We receive information necessary to confirm and manage payments, such as payment status, transaction references and limited payment method details.

Payment providers process payment information in accordance with their own privacy policies.

Technical Information

When you visit our website, certain technical information may be collected, including:

• IP address

• Browser type and device information

• Website activity and interactions

• Cookies and similar technologies

The information collected depends on the technologies and services enabled on our website.

Communications

If you contact us, we may retain your correspondence and relevant contact details to respond to your enquiry and maintain customer service records.

4. How We Use Your Information

We use personal information for the following purposes:

Order processing: To receive, confirm and manage purchases.

Payment processing: To facilitate payments, refunds and transaction verification.

Delivery: To arrange shipment and delivery of purchased products.

Customer support: To respond to enquiries, complaints and return requests.

Legal compliance: To maintain records required for accounting, taxation and other legal obligations.

Security and fraud prevention: To protect our website, customers and business from unauthorised activity.

Website improvement: To maintain and improve website performance, functionality and customer experience.

Marketing: Where permitted by applicable law, to send promotional communications in accordance with your preferences and available opt-out rights.

5. Legal Bases for Processing

We process personal information only where an appropriate legal basis applies.

Performance of a contract

We use information necessary to process orders, arrange delivery, manage payments and provide customer support relating to purchases.

Legal obligations

We retain and process certain information to comply with applicable accounting, tax and consumer protection requirements.

Legitimate interests

Where appropriate, we process information to maintain website security, prevent fraud, respond to business enquiries and improve our services.

These interests are balanced against individuals' rights and freedoms.

Consent

Where consent is required, such as for certain marketing communications or non-essential website technologies, we will request it before carrying out the relevant activity.

You may withdraw consent at any time.

6. Sharing Your Information

We do not sell customers' personal information.

We may share information with trusted third parties where necessary to operate our business.

These may include:

Payment service providers

Stripe and other payment providers available at checkout, to process transactions, manage payments and prevent fraud.

Website and ecommerce service providers

Hostinger and relevant technical service providers supporting website hosting, ecommerce functionality, security and order management.

Delivery companies

Postal services, couriers and logistics providers responsible for delivering purchases.

Professional advisers

Accountants, legal advisers and other professional service providers where necessary.

Public authorities

Regulators, tax authorities or law enforcement agencies where disclosure is required by law.

We share only information reasonably necessary for the relevant purpose and take appropriate steps to protect personal data.

Some service providers may act as independent data controllers and process information under their own privacy notices.

7. International Data Transfers

Although TapAndBuy currently sells to customers within the United Kingdom, some technology or payment service providers may process personal information outside the UK.

Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism or other lawful protection applies where required.

You may contact us for further information about relevant international transfers and safeguards.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support:

• Essential website functionality

• Shopping bag and checkout operations

• Website security

• Customer preferences

• Website performance and analytics, where enabled

Strictly necessary technologies may operate without consent where permitted by law.

For other technologies, we will provide the required information and obtain consent or offer an appropriate objection mechanism where applicable.

Visitors can also manage certain cookies through their browser settings.

Where available, our website's cookie controls provide additional options for managing preferences.

9. Marketing Communications

We may offer customers the opportunity to receive information about new products, promotions and special offers.

Where consent is required, we will request it before sending marketing communications.

Where another lawful marketing permission applies, we will comply with the relevant conditions.

You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting:

info@tapandbuy.co.uk

We will not make marketing consent a condition of purchasing products.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods depend on the nature of the information and applicable legal requirements.

For example:

Order and financial records: Retained for periods necessary to comply with applicable tax, accounting and record-keeping obligations.

Customer service correspondence: Retained for as long as reasonably necessary to resolve enquiries, manage disputes and maintain appropriate business records.

Marketing information: Retained while a valid basis for marketing remains, subject to applicable retention requirements and customer preferences.

Technical information: Retained according to the purpose of collection, applicable security requirements and relevant service-provider settings.

When information is no longer required, we will securely delete or anonymise it, where appropriate.

11. Protecting Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include secure website connections, access controls and the use of established payment and hosting providers.

However, no internet-based service can guarantee absolute security.

12. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to certain processing activities.

• Request transfer of eligible personal information.

• Withdraw consent where processing relies on consent.

You have the right to object to the processing of your personal information for direct marketing at any time.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact:

info@tapandbuy.co.uk

We will respond within the time limits required by applicable law.

13. Children's Privacy

Our website is intended for customers who are legally able to enter into purchase contracts.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

If you believe a child has provided personal information inappropriately, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently and may have their own privacy policies.

We encourage visitors to review the privacy notices of external websites before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology or applicable legal requirements.

The latest version will be published on this page with its updated date.

Where legally required, we will provide additional notice of significant changes.

16. Contact Us

If you have questions about this Privacy Policy or how your information is processed, please contact:

IT HARDWARE EXPERTS LTD
Trading as TapAndBuy

Email: info@tapandbuy.co.uk

Website: tapandbuy.co.uk

Registered office: [Insert registered company address]

If you are dissatisfied with how we handle your personal information, you also have the right to complain to the UK Information Commissioner's Office (ICO).

We encourage you to contact us first so we can attempt to resolve your concerns.